The Dynamic Introvert

The Dynamic Introvert

Want a Stronger Voice? Use Dialogue!

By Lesley TaylorPosted on Posted in IntrovertsTagged , , , , , , ,

  Through-out most of my career I struggled to speak up and find my voice at work. Not only was this frustrating but it also meant that I had to work harder to get my ideas across. Joining Toastmasters has helped but there might have been some things that I could have done differently. There are techniques that encourage everyone’s voice to be heard. One technique that has been used successfully in many organizations is dialogue. When I first read about using dialogue back in the 1990’s the idea really resonated with me.  In hindsight I think this was because, as an introvert, I struggled to get my voice heard above the cacophony of noise in most of the meetings that I attended. Introverts often struggle to be heard in meetings. Given our personality differences it should come as no surprise that introverts and extroverts communicate differently. Extroverts tend to talk more often, more quickly and more confidently while introverts listen more than they speak and may appear tentative and less confident. Dialogue is an often overlooked facilitation tool that enhances learning and makes it possible for everyone to share their ideas and experiences. Dialogue is easy to learn but it takes a bit of practice to be able to use it effectively. What is dialogue? According to the Cambridge online dictionary dialogue is a “conversation that is written for a book, play, or film”. I’m using a somewhat different definition of dialogue in today’s blog post. Dialogue in this sense is a type of group communication that encourages participants to slow down, be in the moment and really listen to what everyone is saying. It is often used in situations where there is conflict or as William Isaacs, author of Dialogue and the Art of Thinking Together, describes it, “dialogue is more than just the exchange of words, but rather the embrace of different points of view—literally the art of thinking together”. Here is a list of ground rules that are typically used in a dialogue session: Listen and speak without judgement Acknowledge each speaker Respect differences Suspend your role and status Avoid cross-talk Focus on learning Check your assumptions Want to change your meetings so you can “get a word in edgewise”? Introduce the use of dialogue and offer to organize the first session. If your company or group already uses dialogue on a regular basis congratulations. I would love to hear about your experience. Here are two books that I’ve found useful: 1. On Dialogue by David Bohm published in 1996 and 2. Perspectives on Dialogue: Making Talk Developmental for Individuals and Organizations by Nancy M. Dixon also published in 1996. And if you are an introvert you probably have an advantage when it comes to using dialogue because you are wired to slow down and listen before you speak. What do you think? [contact-form][contact-field label=”Name” type=”name” required=”true” /][contact-field label=”Email” type=”email” required=”true” /][contact-field label=”Website” type=”url” /][contact-field label=”Message” type=”textarea” /][/contact-form]    

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Dynamic Inactivity – Think Before You Act!

By Lesley TaylorPosted on Posted in IntrovertsTagged , , , , ,

I love reading mystery books. One of my favorite new authors is G.M. Malliet and it was while reading one of her Max Tudor mysteries that I came across the term dynamic inactivity.  Father Max retired MI5 agent turned Anglican minister used the term to describe his state of mind while sifting through the clues in a murder that he was investigating. Of course the words dynamic inactivity resonated with me as it seems to be a perfect description of what introverts do on a regular basis.  We pause and we think. Unfortunately, despite the fact that we are dynamically engaged in what we are thinking about our pauses are usually misconstrued as inactivity. But what exactly is dynamic inactivity and where did this term originate? In 1972 psychologist and NYPD detective Harvey Schlossberg began using what was later to become known as dynamic inactivity to describe a more peaceful approach to resolving hostage situations. Up until that time hostage situations were hostile, chaotic and unpredictable, more often than not resulting in people being injured or killed. Harvey Schlossberg recognized the need for an approach that was based more on psychology than brute force and found that he was able to engage the suspect or suspects by actively listening to their concerns and engaging them in the hostage process. Now-a-days hostage negotiators are expected to have the following skills: patience, active listening, respect for others, calmness, self-awareness and adaptability. So apart from this interesting bit of history what can introverts’ learn from all of this? It validates something that we naturally do. Think before we act! Giving us another way to explain our behavior if questioned by a colleague who doesn’t understand how the introvert’s mind works. Another reason to embrace dynamic inactivity is that it can help us to prevent burnout. In a blog post leadership coach Daniela Bryan writes that “Decision making drains our energy and if we don’t protect ourselves we may end up with decision fatigue.” These days many of us are struggling to manage our energy and Bryan recommends that her readers “think before they act”. If you’d like to read more on the subject of personal energy I devot an entire chapter to energy management in my book The Dynamic Introvert: Leading Quietly with Passion and Purpose including a section on how to avoid burnout. Cheers! The Dynamic Introvert [contact-form][contact-field label=”Name” type=”name” required=”true” /][contact-field label=”Email” type=”email” required=”true” /][contact-field label=”Website” type=”url” /][contact-field label=”Message” type=”textarea” /][/contact-form]      

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Step Up And Lead With Passion and Purpose – Lessons from the Streets of Vancouver

By Lesley TaylorPosted on Posted in Introverts, LeadershipTagged , , , , , , ,

Step Up and Lead with Passion and Purpose – Lessons from the Streets of Vancouver   In my last post I focused on confidence and I have to agree with Dr. Roet that our confidence increases the more we challenge ourselves and we succeed. Today I want to share a story about a woman whose organization is all about helping people build confidence by challenging themselves and succeeding each and every day they go to work. There are many successful introverts who prefer to stay out of the limelight but for most of us challenging ourselves even a little bit can help us learn new things and increase our confidence so we can become outstanding leaders. Here’s an example, I recently read about the experience of Jessica Hannon, executive director of Megaphone Magazine, and self-described introvert. For those of you not familiar with Megaphone it is part of a world-wide street paper network that is helping homeless and marginalized people to change their lives. In fact, there are currently 9000 vendors in 34 countries around the globe. In the February, 2018 issue of Megaphone Jessica shared her story with the magazine’s readers: When I was first hired at Megaphone five years ago, I gave selling magazines on the street a try. Honestly, it was terrifying. I’m an introvert as it is, and there’s a real sense of vulnerability when you’re out there on the street. But then, soon enough, it wasn’t so bad. That experience reminds me how much I admire our vendors, who push through the discomfort to put themselves out there. And the first time I did it, it was really intimidating, just like the first few times I had to speak in front of a crowd. I used to be very afraid of public speaking, of approaching people in public, and of making requests of people – for fundraising, for instance. I still feel it sometimes, but it has lost most of its power over me just through repetition. It was scary the first time I spoke in front of a room of people, but I did it because I cared about what I was doing very much, and each time I did it after that, it got a little more familiar and a little less scary. Many years ago I was introduced to Megaphone by Bob, one of the vendors in Vancouver, and ever since then I have been impressed by how the Megaphone organization has grown and developed. So when I read Jessica’s story in February I wanted to learn more about how this fearless introvert had found the courage to leave her comfort zone and step into a situation that felt strange and uncomfortable. I think what made it possible for me to step out of my comfort zone in that moment was: My love for Megaphone was greater than my fear of discomfort. Because it is an organization and a cause I care very deeply about, and it was important for me to understand the vendor experience, I gritted my teeth and moved through the discomfort. Being passionate about what you are doing goes a long way to making it possible for you to push yourself out of your comfort zone. Here are a few additional ideas to help you succeed: Get comfortable with challenging yourself. Push yourself a little bit at a time. Stop and reflect on what you are learning through your experiences. Learn to deal with low levels of anxiety and stress Build in some down time to recharge your energy levels. And please check out what Jessica and her team are doing and find ways to support the work of this amazing organization.  Lesley            

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Are Introverts Less Confident Than Extroverts?

By Lesley TaylorPosted on Posted in IntrovertsTagged , , , , , , , , , ,

Are Introverts Less Confident Than Extroverts?  When does perception become reality and what has this got to do with introverts and extroverts? I believe that the general perception of introverts is that they aren’t as confident as extroverts and this unfortunately gets in the way of their success in life. Introverts are often slow to respond when asked a question. It takes them a while to speak up in classrooms or team meetings and they often seem uncomfortable at parties. Because of this perceived lack of confidence introverts may miss out on important job opportunities. And when compared to extroverts, introverts often appear less self-assured causing human resources leaders to ask themselves, “Why are they hesitating?” or “Do they really know what they are talking about?” Being confident can open doors and make life more interesting and fun. But what is confidence? Google defines it as “the feeling or belief that one can rely on someone or something” Or, “a feeling of self-assurance arising from one’s appreciation of one’s own abilities or qualities”. We know it when we see it, or at least we think we do. Some quiet introverts may be very confident but are comfortable spending time thinking before they answer questions. And some extroverts may use their extroversion as a way of hiding the fact that they are less confident. Nothing is what it appears! And of course all personality types can lack confidence. It’s just sometimes I think that when it comes to introverts our behavior is seen in a negative light. Over the years I have also wondered whether or not my lack of confidence was due to the fact that I spent too much time thinking about things and not enough time taking action. Taking action leads to increased self-assurance. Too much time thinking (worrying?) has the opposite effect and doesn’t go unnoticed. “I’m an extrovert and those I live with are introverts. I’ve come to learn that they have a different sort of confidence to my own, one that comes from inner strength that can be developed no matter how difficult it may seem at first.” Rebecca Perkins How can we become more confident? There are no easy answers but the following suggestions from Rebecca Perkins and Brian Roet are a good place to start: Develop your self-awareness. This is perhaps the most important and the most challenging. But fulfilling our potential and being successful really does start with a solid foundation. Knowing who you are, your strengths and what you want to achieve in life are some of the areas to explore and develop. There are endless ways of doing this and a number are covered in my book The Dynamic Introvert: Leading quietly with passion and purpose. Quit judging yourself: This is a difficult one. Is there anyone out there who doesn’t judge themselves? On the positive side judging oneself can lead to self-awareness but not if we only see the things we don’t do well or compare ourselves with others and end up feeling inadequate. If we were lucky to grow up in a family that accepted us and encouraged us even when we made mistakes, we are more likely to feel good about ourselves and less likely to judge ourselves harshly. Use your strengths: We all have different strengths. The trick is discovering the ones that are uniquely yours and then building on them. This relates to the first item on this list, “Develop your self-awareness”. Some people are fortunate to know what their strengths are early on in life for others this knowledge comes later. Sometimes we are steered in the wrong direction by well-meaning parents or teachers and end up working in jobs that aren’t the right “fit”. I once met a woman whose husband kept pushing their introverted son to join team sports, against the son’s wishes. She was concerned about her son’s wellbeing and was looking for information to give to her husband to help him understand their son’s introverted nature. Challenge yourself: Our confidence increases the more positive experiences we experience. If you are quiet and don’t feel confident in groups you may need to learn how to speak up in order to be heard. But be gentle with yourself. Rome wasn’t built in a day. You are in this for the long term and your confidence will increase with each successful experience. I’ll leave you with this quote from Dr. Brian Roet, “Confidence helps you achieve your potential; achieving your potential helps your confidence.” – From The Confidence to Be Yourself.      

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How Do Introverts Learn to Lead?

By Lesley TaylorPosted on Posted in IntrovertsTagged , , , , , ,

How Do Introverts Learn to Lead?   Are leaders born or can leadership be learned? This is an age old question and one that Sarah Wilson is exploring as part of her MBA research. Sarah, who lives in the UK, found my book The Dynamic Introvert online and contacted me to see if I would be interested in participating in her research. In 2012 when I began exploring the topic of leadership there wasn’t a lot research specifically devoted to introverted leaders. At that time author Jennifer Kahnweiler had published her book The Introverted Leader and authors and researchers Adam Grant, Francesca Gino and David Hofmann had published their research into the strengths of introverted leaders. Since then a handful of research projects have been written up in academic journals but none, as far as I know, have looked specifically at the question of how introverts learn to lead. Sarah is interested in the “lived experiences” of introverts and so she asked me to complete a timeline identifying the people and events that had the greatest influence on my career. And as I completed the timeline and looked back on my career there were a number of things that jumped out at me: I had a lot of really great mentors. Very early on in my career there were senior leaders who recognized the potential in me and pushed me to step into leadership positions that I wouldn’t have considered if it wasn’t for their support. I was a “lifelong learner” and took advantage of every opportunity to develop myself as a person and as a leader. Sometimes the courses were provided by my employers but more often than not I paid for them out of my own pocket because I recognized the need to develop my leadership skills. Teaching and helping others was also important to me and I took every opportunity I could to mentor and coach my colleagues as well as students and others who were interested in learning with me. So, how did I learn to lead? Like most of us I learned through a combination of experience and formal education. One of the things that stood out for me as I worked on my timeline was this. I am a humble, quiet leader and I’m happy to develop and promote others. And the fact that I was an introvert didn’t prevent others from noticing my strengths and seeing the potential in me. Over the years I was offered a number of key leadership positions including social work leader and co-leader of a geriatric medical clinic. Of course there were challenges along the way as well. Challenges that I believe other introverts face: I probably spent too much time spent thinking on my own when it may have been more beneficial to talk things through with a colleague or just move into action. I didn’t find my “voice” until I was in my 50’s and I credit Toastmasters for that. Up until then I was invisible in a lot of groups and despite having great ideas I didn’t always get them across to the people who could have helped me to develop and implement them. I asked Sarah why she had decided to focus on how introverts learn to lead for her research project. This is what she said, “I chose the subject as after reading Susan Cain’s 2012 book, Quiet I was inspired to research and learn more about how someone becomes a leader if they are an introvert.  My job role currently involves supporting the leadership team in local government and I found it interesting that mostly extroverts are appointed into senior leadership positions. “ So, as we come to the end of 2017 I’d like you to reflect on how far introverts have come since Susan Cain’s 2012 blockbuster book opened the world’s eyes to the challenges that many introverts face. And as we welcome 2018 you might want to identify your own leadership development goals or if you are in a leadership position consider how you might mentor or coach an introvert who shows potential and would appreciate you help.   Happy New Year! All the best for 2018!    

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Introverts Unite: Recognize and Celebrate Your Quiet Strengths

By Lesley TaylorPosted on Posted in IntrovertsTagged , , , , , , , , ,

We all have them–strengths I mean. Unfortunately, introverts, especially those of us working in extroverted work environments may not value our strengths. In fact, we may focus more on our weaknesses, comparing ourselves to our more outgoing and energetic co-workers. It’s no wonder we act this way as we are encouraged from an early age to be more extroverted. This is what author Susan Cain describes as “the extrovert ideal”. She writes, “We live with a value system that I call The Extrovert Ideal—the omnipresent belief that the ideal self is gregarious, alpha, and comfortable in the spotlight.” Fortunately, in our fast-paced, hyper-active and unfocused world, there is a growing recognition that the strengths that introverts bring to the workplace are vital for the success of both individuals and the organizations that they work in. And as we learn to value our introverted strengths we can be role models for others. But first we may need to identify, develop, value and accept our quiet strengths. Each of us will have our own strengths but I’d like to share a few that I think are worth celebrating: Listening and engaging others which are important leadership skills Staying cool and calm under pressure Thinking first and talking later which usually leads to better decision-making Networking because we tend to listen and develop close relationships with people Sales because we listen and are able to develop relationships with a diverse group of people Conflict resolution…again because we are able to listen and allow space for others to solve their own problems So, how do we go about identifying our strengths? There are many different ways to do this depending on how much time and money we have. The cheapest may be just to ask yourself some questions and reflect on your answers: What energizes you? How can I do more of this? What do you value about who you are and what you do for others? What have you accomplished so far in life and how have you been able to this? And there are some brilliant on-line resources and tools such as the ones available from the Authentic Happiness website at the University of Pennsylvania which offers a free “short strengths survey”. Another way to identify your unique strengths is to ask other people so be prepared to listen to the positive things that people have to say about who you are and what you do best. Cheers!  

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